E-Learning Training


All professionals interested in developing assertive communication skills.


Action: 25 hours

Local: B-Training Academy Platform –

Start date and times:

A schedule is drawn up for each trainee, so they can start the course on the date and time they want. Synchronous sessions / webinars are scheduled with the course e-tutor, at schedules to be determined by both parties.


Type of training: Continuous Training

Form of Training Organization: E-Learning, distance training


To find out the value of this course, just contact us

B-Training, Consulting is an entity certified by DGERT, so the course fee is exempt from VAT: article 9, paragraph 10 of CIVA.

  • Recognize what is assertive communication and what is its importance;
  • Identify the elements and styles of communication;
  • Recognize some of the obstacles that disturb communication;
  • Identify different techniques for assertive communication;
  • Identify what NLP is and its relevance to assertive communication;
  • Mobilize positive language in the act of communicating;
  • Recognize the specificities of verbal and non-verbal communication;
  • Recognize the importance of Communication in Companies and Organizations, through the application of an assertive posture and the main techniques of NLP.

The syllabus of the B-Training, Consulting Assertive Communication Course with NLP will be organized in modules, according to a sequential development.


  1.  Fundamentals of Communication with NLP
    1.  Introduction to the Elements of Communication
    2. A Complexidade do Ato de Comunica
      • Iceberg metaphor
      • Efficient Communication and Effective Communication
      • Factors that intervene in the fidelity of communication
      • The Importance of Silences in the Communication Process
      • Active Listening Technique in the Communication Process
    3. What is Assertive Communication?
      • Communication Behavior Styles
    4.  Characteristics of an Assertive Communicator
  2. NLP applied to Assertive Communication
    1. Neurolinguistic programming
      • What is NLP?
      • The Map Is Not the Territory
      • Representation Systems
    2. Técnicas de PNL aplicáveis à Comunicação Assertiva.
      • Open or Closed Questions
      • Percentage Positions Technique
      • The Importance of Rapport in the Professional Context
      • Anchors
      • Feedback
    3. Complementary NLP techniques applicable to Assertive Communication
      • Relaxation and breathing
  3. Assertive Communication with NLP Applied to People and Organizations
      1. Intrapersonal Communication (With Us)
        • Self image
        • Dealing with Feelings of Annoyance
        • Use of Positive Phrases
      2.  Interpersonal Communication (With Others)
        • Perception
        • Non verbal comunication
        • Verbal Communication
        • Barriers to Communication
        • Building Trust
      3. Communication in Companies and Organizations
        • Benefits of NLP for Companies and Organizations
        • Types of Communication Networks
        • Assertiveness Techniques in Situations of Discord


  • Key Ideas to Retain
  • The Commandments of Assertive Communication



The predominant methodology of the course is characterized by viewing, by the trainee, the themes of the course, according to their own pace and availability, in conjunction with the implementation of application and systematization exercises.

The course is organized on a model centered on the content and resources available as a source of learning, adjusted to the development of an individual path.

An active relationship between the content and the learner is ensured, with interactivity, being requested to it, at different times. The content is being shared with the trainee in an expository, interrogative and active form.

All information related to the course can be found in its structure. In fact, throughout the course there are several moments when the trainee is led to explore in detail the content that is being shared. This aspect has the particularity of the trainee not being able to advance in the course, without the associated content being previously explored.

For the development of the course, the trainee has the support of the Technical-Pedagogical Team to clarify questions (maximum response time 48 hours).


The learning assessment methodology to be applied in this course will be based on a Summative Evaluation, carried out by carrying out a final assessment test. This assessment is intended to verify that the expected results have been achieved by the trainee.

It is due to the analysis of these different elements that a final classification of the course will result, according to the numerical rating scale from 0 to 100 with the following correspondence in qualitative terms:

  • 0% – 39% – Very Insufficient
  • 40% – 69% – Insufficient
  • 70% – 79% – Enough
  • 80% – 89% – Good
  • 90% – 100% – Very good

The trainee’s approval at the end of the course will be determined by the following criteria:

  • A trainee is considered to have passed the course – apt – when his final classification is equal to or higher than 70%, corresponding in qualitative terms to “Sufficient”.
  • It is considered that a trainee did not succeed in the course – not suitable – when his final classification is equal to or less than 69%, corresponding in qualitative terms to “Insufficient”.

At the end of the course, if approved, the trainee is entitled to receive a Professional Training Certificate.


Each trainee will be assigned a schedule

Time to be defined between the trainee and the e-tutor

Each trainee will be assigned a schedule

Time to be defined between the trainee and the e-tutor


"Attending this course revealed immediate changes in my personal and professional life, so I consider it a fundamental formation."
Cláudia Franco
Assertive Communication with NLP


    When filling out this accepted form, of my own free will, that the information I fill in is my responsibility and that I fully agree with the privacy policy of B-Training, Consulting, which I have read here.


    B-Training, Consulting is an entity certified by DGERT and with the Initial Pedagogical Training Course of Trainers recognized by the IEFP in face-to-face and B-Learning modalities.

    Thus, at the end of the course the trainees will be entitled to a certificate issued in the SIGO Platform, as well as access to the Passport Qualifies.

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